Shipping policy

Shipping Policy

Crafted with Care. Delivered with Intention.

At Shaba, every item is handcrafted by artisans in Kenya using sustainable materials and traditional techniques. We work with trusted third-party courier services to deliver your order, whether you're in Kenya, Canada, or anywhere else in the world.

By placing an order through our site, you agree to the terms outlined in this shipping policy.

1. Order Fulfilment & Processing

  • Orders are typically processed within 5–7 business days from confirmation.

  • Custom and made-to-order pieces may require up to 14 business days before shipping.

  • You’ll receive a dispatch email with tracking information once your order is handed to the courier.

2. Courier Services

  • All orders, both domestic and international, are fulfilled via third-party courier partners.

  • We collaborate with reliable logistics companies to ensure your order reaches you efficiently and safely.

  • Shipping times and service quality may vary based on the courier, location, and customs processes.

3. Shipping Costs

  • Domestic (Kenya): Flat rate of KES 450 within Nairobi.

  • International (e.g., Canada, USA, UK): Rates are calculated at checkout based on weight, destination, and delivery speed.

  • Your cart will reflect shipping charges in KES, even if you are browsing from another country.

4. Taxes, Duties & Customs

  • International customers (including Canada, USA, UK, EU, etc.) are responsible for any additional import duties, VAT, or local taxes.

  • These charges are not included in the product or shipping price.

  • Shaba will assist with customs documentation but is not liable for any delays or fees at the border.

5. Delivery Timeline (Estimates)

  • Kenya: 2–4 business days post-dispatch.

  • International: 7–14 business days depending on your region and courier performance.

  • Delays may occur due to customs inspections or unforeseen logistical challenges.

6. Delivery Responsibility

  • Once your order leaves our workshop and is scanned by the courier, responsibility transfers to the shipping provider and customer.

  • Shaba is not liable for lost, delayed, or damaged items while in transit.

  • For wholesale, consignment, or bulk orders, the buyer assumes liability post-dispatch.

7. Tracking Your Order

  • You’ll receive a tracking number via email once your order is en route.

  • Use this number to follow your shipment directly through the courier’s website.

  • Questions? Email us at theshabastudio01@gmail.com

8. Undeliverable Packages

  • If your order is returned due to an incorrect address, failed delivery attempts, or non-collection:

    • You’ll be contacted to confirm your shipping details.

    • Re-delivery fees will be charged before reshipping.

    • Original shipping fees are non-refundable.

9. Sustainability Note

Shaba is committed to thoughtful, low-impact shipping practices. We use recyclable packaging and support eco-friendly shipping options when available. Your order supports a sustainable and dignified supply chain for rural artisan communities.